Old Fashioned Values
HOUSquad was created for the very reason that services available in India for the elderly and vacant/rented homes were not trustworthy, reliable or professional enough. As such, we are built on old-fashioned values of trust, respect and honor at the core. We constantly monitor fraud and security concerns the elderly face in India and frequently improve our internal processes, audits and controls to ensure that our clients are protected from it.
We stand behind our commitments to manage your home for you. Where we don't fully control the service delivery, like when we engage third-party trades, we first seek your approval to proceed and we only entertain those entities with whom we have long-standing and trusted relationships, where our clients are given the priority we demand from them. We also carry more-than-sufficient insurance to cover not just our business processes, but also our clients.
Technology & Processes
Through the secure online Family Portal, several other systems and processes that are time/ GPS-location stamped, we ensure that our employees and services are delivered at the right time and in the right manner. Our scheduling and operations system ensures employees only have access to information they need, and only for the clients assigned to them, ensuring client privacy.
We understand and empathize with our elderly parents who need to be on their guard to ensure their safety. And that's why we have our Family Portal, where you or they can see the photograph, name and bio of the caretakers who are assigned to their home. We support and encourage your elderly parents to continue to be cautious on this front.
We have offices in India and Canada, providing round-the-clock phone and email support. We respond to all emails within 24 hours and all calls are responded to immediately (we ask you to leave a message and call you back within minutes if we are helping other clients). We do not outsource our call centre or back-office operations to other companies. Our Caretakers live in the town or city where your home is situated and they are well-connected and networked in that region to bring in the help and resources you would need. If there is a service we are not able to provide, we will be upfront about it, and where we can source it from a trusted third party, we will seek your approval and manage their work.
We follow the most stringent Indian (IT Act) Canadian (PIPEDA) standards and legislation for our privacy practices ensuring your information stays secure and is only available on an "as-needed" basis to specific employees. No information is stored outside of our secure and robust systems and we can control and monitor who and when that information was accessed. Our employees do not take photographs of residents in the home, and only where necessary we take photographs of damage or maintenance progress using company-issued devices onto secure platforms to share with you through the Family Portal.
Only candidates who consistently care and show empathy are employed by HOUSquad. That is our #1 requirement. All of our employees are hired locally and undergo detailed orientation and training in addition to being background and reference checked for address proof and Police Clearance. Our processes include "shadow shifts", feedback generation and "mystery audits" to ensure our employees deliver on our commitments. As such we are confident in the integrity of our employees that manage your home and your parents' needs.
Through the secure Family Portal, you can track scheduled visits, details of scheduled Caretakers and Visit Reports that are customized and built with your inputs. So any details or updates that we receive through our Caretakers assigned to your home will immediately be updated in the Family Portal, or if necessary emailed to you. Through Family Connect you can see the name, photograph and even a bio of the Caretaker that will be managing your home.
Once again...no secrets!
Our employees do not accept cash. We are fully PCI compliant, and all payments are collected only via your Credit Card, using secure and internationally recognized payments processors like Square and Quickbooks. All your invoices and payment receipts are available for your records and only services and subscriptions that you approve will be billed to you. No hidden costs or unwanted surprises!
HOUSquad was built by professionals with decades of experience in home healthcare, hospitality, logistics and customer service. We combined that with best-in-class global standards and processes to bring professionalism and efficiency to a function that is otherwise dependent on neighbours, friends and extended family. With HOUSquad, you can demand and expect a level of professionalism and efficiency you would not otherwise have access to for the management of your home.
We absolutely understand that your primary concern is for the safety, security and well-being of your elderly parents/ as well as your valuable home and its contents.
HOUSquad was built from the ground up on a "Trust Us" model, where every employee, service and process is 100% verified for security, privacy, reliability and trustworthiness. We constantly monitor, evaluate and track all our employees, contractors and processes to ensure that there are no red flags.