Ethics & Privacy

Protecting your personal information is vital to HOUSquad. We are committed to collecting, using, and disclosing personal information responsibly and ONLY to the extent necessary for the services we provide. We collect Personal Information, including your name, address, email, telephone and, credit card information. We will strive to keep your personal information as accurate, complete and up-to-date as is necessary. We have established a variety of safeguards to protect your privacy by:

Training and testing our employees on privacy and confidentiality
Physical measures (e.g., centralized filing, safe storage for archived files, security systems etc) and
Technological measures (e.g., virus protection, encryption, unique user passwords etc)

Your Rights

You may see or have access to your personal information at any time
You may refuse to provide your consent for some of the above-noted uses and disclosures by contacting us and you may withdraw a previously given consent by providing us with written notice
Unless sharing your personal information with others is authorized by law, we cannot and will not give out any of your personal information without your consent

We collect your Personal Information

to provide home assessment, maintenance or other services
to obtain payment for the services we provide
to share this information with third party contractors
for quality improvement activities
to comply with legal and regulatory requirements
for full functionality of the Website and to provide our services with all its features
to provide personalized notifications, advertisements, communications, messages and offers related to the services provided by HOUSquad
to improve its marketing and promotional efforts, to analyze site usage, improve the website’s content and new and/or customized service offerings and for its business purposes
to provide you with support, handling complaints and contacting you when we believe it is necessary such as replying to a ‘Contact me’ or other incoming email requests you have written on our website; for enforcing the Terms and this Policy and preventing misuse of the Service

How We Collect

We collect personal information in the following ways:

When you register an account on the Website for the Services - when you register an account for Services, we collect certain personal information, so you can use the Services such as your email address, birth date, gender, and country.

During your use of the Services, you may also provide us personal information from time to time in connection with your use of the Service, such as payment information, property information and changes and modification related thereto.

Personal information collected that enables us to provide you with additional services- from time to time, you also may provide us with additional personal information or give us your permission to collect additional personal information e.g. to provide you with additional services.

From third parties - we may receive personal information about you and your browsing activity from third parties we work with.

Legal basis for collection of Personal Information

A) Collecting personal information based on consent

The collection of personal information is based on consent from a User that will store documentation related to the consent given by the user for a legitimate interest pursued by HOUSquad . User consents will always be stored and documented in our systems.

B) Collecting personal information based on transactions

We collect personal information for providing contractual services based on service agreements with Users and fulfilling service obligations based on separate transactional documents with users or transactional history for each User.

Data Retention

& Deletion

We store personal information only for as long as we find it necessary to fulfil the purpose for which the personal information was collected, including but not limited to complying with our legal obligations, complying with requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

We essentially retain your personal information;

for as long as HOUSquad is providing you services under a service agreement or other transactional document or
for a reasonable period after your last interaction with us.

When the personal information that we have collected is no longer required, we will ensure that the personal information will not be accessible to HOUSquad operational systems, processes or personnel, upon a valid written request from the specific User. Post completion of services under a transactional document or separate services agreement, any further processing/use of your personal information will be anonymized.

On your request, we will delete or anonymize your personal information so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal information, including situations such as the following:

For an unresolved issue relating to your account until the claim or issue is resolved;
For our legal, tax, audit, and accounting obligations, we will retain the necessary personal information for the period required by applicable law; and/or,
For legitimate business interests.

Cross Border Transfer of Information

User’s personal information collected from you will be transferred outside your home country to HOUSquad data servers located in India, Canada and the United States or to our third-party suppliers located outside India. In addition to the HOUSquad servers, user’s personal information may also be processed and stored in servers owned and operated by third parties that partner with HOUSquad for providing cloud-based data processing services. Therefore, the User’s personal information will be subject to privacy laws and standards that are different from the user’s country of residence.

For personal information collected from users residing within the European Union and Switzerland, HOUSquad shall ensure that the transfer of user’s personal information is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.

Disclosure under the European General Data Protection Regulation (GDPR): As a data controller of our users' personal information, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, implemented May 25, 2018. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of HOUSquad services and sales, marketing and user services agreement fulfilment activities. You have the right to withdraw your consent at any time, and to submit a complaint to the relevant supervisory data protection authority.

Information Security

HOUSquad implements measures to reduce the risks of damage, loss of information and unauthorized access or use of confidential information. These measures do not provide absolute information security. Your account is password protected. We implement industry-standard measures to protect the personal information that is stored in our database. We limit the access to your personal information to those employees and contractors only on a need-to-know basis to perform their job functions, such as our customer service personnel.

Changes to this Privacy Policy

You may see or have access to your personal information at any time
You may refuse to provide your consent for some of the above-noted uses and disclosures by contacting us and you may withdraw a previously given consent by providing us with written notice
Unless sharing your personal information with others is authorized by law, we cannot and will not give out any of your personal information without your consent

Contacting us

You can email us at info@housquad.com

Our office addresses are :

8-120, 629 Devaryamjal Road, Hyderabad, Telangana 500078, India

204-132 West 15th Street, North Vancouver, BC V7M 1R5, Canada

If you would like to know more about our Privacy and Information handling practices, including how your personal information is collected, used, share and stored, or would like to make a complaint please call HOUSquad at 91.800.871.5878 or 1.778.381.5878